Hero continues to go above and beyond to assure outstanding customer service. My boiler went out and Andy ordered new parts but left us with multiple space heaters to keep our house warm. Faith continued to keep us updated on the status of the parts. Upon their arrival, Andy was able to come back on a Saturday evening and fix the issue before the temperatures dropped below freezing. Over the years we have used multiple plumbing and heating/cooling services from other companies--no one matches Hero and it is why we continue to only use them.